frequently asked questions
work in progress - more to come!
Q. Where can I find the equipment list?
A. From the Equipment tab at the top of the main page, choose ‘Equipment List’ from the dropdown menu.
Q. Do I need to buy everything on the equipment list?
A. No! None of the items are mandatory, although we do recommend all swimmers have a team swim cap and Patriots t-shirt*
Your coach will let you know what other equipment (fins, kickboard) is needed once the season starts.
*All new members will receive a Patriots t-shirt with registration. These shirts will be distributed in September.
Q. How do I order Patriots equipment online?
- Go to the Equipment tab at the top of the page.
- From the dropdown menu, select ‘SHOP NOW.’
- Browse and locate the item you wish to order, then add it to your cart.
- For personalized items: Select your swimmer from the "For Member" pull down menu and include the NAME to be printed on the item in the "Remarks" box.
- When you have finished shopping, return to your cart and click ‘Submit.’
Q. Will my credit card be charged when I submit an order?
A. No, you do not need to pay for your order upfront. Once your order is processed and ready for pick up, we will bill your Patriots account. The billed amount will be included in your monthly invoice, which is due for payment on the first day of the following month.
Q. What is the Patriots equipment start up order? Why do I need to submit it by September 17, 2023?
A. At the end of September, we will place an order for personalized items like caps, hoodies, team jackets, and parkas. This order occurs only once per season. We also place orders for custom items like t-shirts, swimsuits, sweatpants, and toques based primarily on demand. Orders for non-personalized items can be placed throughout the season, subject to availability. There is no obligation to order.
Q. Can I email my equipment order to the Patriots Office?
A. No, all orders must be placed through the Pro Shop. Once your order is ready for pickup, we will contact you to provide pickup details.
Q. How can I view my order(s)?
A. To view your order(s) at any time, sign in to your Patriots account and select ‘My Account’ > ‘My Orders' from the dropdown menu below your email address.